A 99.9% Server Uptime
Our shared hosting platform is based on a steady, first–rate hardware architecture and a strongly customized version of Linux. So, regardless of what your site is, or how many visitors you have, or even if there’s a DoS assault, our machines will stay up and running and your sites will stay accessible online.
All shared hosting packages plans include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements provided by Juniper. Furthermore, on every single router, we’ve set up a firewall with an advanced algorithm to be able to sift out all suspicious requests.
Thus, in each of our data centers – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our web hosting services, or if you find them insufficient, or if you decide that you need to have a Linux VPS packages instead of a cloud hosting package – you will receive your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have full control over your domains even when you close your account with us.
24/7 Technical Support
If you have ever had to wait around for hours for a reply, you’re probably aware of how irritating this can be, even more so when your web site is at stake. That is why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be right here and they’ll respond to you in under 60 minutes. And the best part is that their average response time is well under twenty minutes!