24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and technical support for all of our shared hosting packages. Even if you are not our customer yet and you have some questions, we will help you right away and provide the needed info, to give you the choice to make an informed decision when you get your new hosting account. We are available at any moment, including holidays and weekends, and we provide you with multiple options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have a couple of phone numbers all over the world, therefore you're able to call the one that is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for days and nights to get support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you'll be able to benefit from our 24/7 technical support services even on official holidays. Your websites will be available all the time and so will we. With numerous contact options, you will be able to pick the easiest method to contact us and inquire about our services if you don't have an account yet, or request assistance if you are already among our customers. You're able to give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour response time guarantee, although it rarely takes more than 20 min to get assistance no matter the complexity of the trouble. With our customer and technical support services, we are there for you whenever you need us, not a couple of days later.
24/7 Customer Support in VPS
With our Linux VPS packages, you won't ever need to wait for more than an hour in order to get support for any situation that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open via your billing Control Panel or emails which you send to our tech support crew. We also have local phone numbers in a number of countries around the world and a live chat service where we can help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different ways of communication, so regardless what your question or problem is, there is always somebody to assist you in a timely manner. In the event that you need help with third-party software, which you cannot set up or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we provide for all VPS plans.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum answer time warranty, you will receive extremely fast support when you acquire a dedicated server through our company. Our customer and tech support crews are available 24/7/365, which means that when you open a ticket from your billing account or you send an email message about any kind of issue with the server or the pre-installed software on it at any time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the best option if the matter involved requires a longer period of time to be solved or when it should be given to our admins, as it is easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 too.