Technical Support Channels
A 60–Minute Response Time Guarantee
We offer a 60 min response time warranty for every support ticket or email that you submit to our client support staff. We will speedily reply to all the common enquiries and forward the case to our administrators if any further assistance is needed. If you order our Administration Services package, we will execute any of the included server management services at a time that has been discussed with you beforehand.
A Premium–Quality Tech Support Service
We will be online for you 24x7x365 to reply to any queries that you may have connected to our Online Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require help with server administration procedures, you can take a glance at our Administration Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures
An Intuitive Help Area
Our Online Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functions is a very handy integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of instructional articles also video versions which show all the actions that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Online Control Panel.