Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center section built into your Online Control Panel. It includes a huge knowledgebase with commonly asked questions and exhaustive how–to articles written by our expert customer support team.

  • Top quality support service
  • Instructional Videos

  • We have prepared a collection of how–to video tutorials that visually illustrate how to resolve a typical problem connected with your shared hosting packages account. You’ll find the how–to video clips in the Help section.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer service and include a sixty–minute support ticket response guarantee. Our practiced customer service technicians will be online for you 24/7 and will settle any issue that you could come across within less than 1 hour after the tech support ticket submission. In the majority of instances, a reply will be given to you in less than 20 minutes.